Disputes & Refunds

Disputes & Refunds Policy

This page provides clear information on our refund policies, complaint channels, and dispute-resolution processes for both riders and captains, so you know exactly what timelines and guidelines apply.

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Support Desk

Use support@ryedr.com for all disputes, refund requests, financial escalations, and general support queries.

Rider cancellations

If you cancel before a Captain is assigned, no cancellation charge applies.
If you cancel after a Captain has been assigned, a cancellation fee of Rs. 50 or 10% of the estimated fare (whichever is higher) may apply.
If you cancel after the OTP is shared or after the Captain reaches the pickup point, the fee remains Rs. 50 or 10% of the estimated fare, depending on ride type.
If you do not show up or fail to provide the OTP within 10 minutes of the Captain arriving at the pickup location, the ride is treated as a no-show and the standard cancellation fee applies.
If Ryedr cancels the ride due to captain unavailability or emergency, no charge applies to the customer.

Rider refunds

Refund requests for overcharges or failed rides should be raised within 72 hours of the ride.
Approved rider refunds are processed to the original payment method within 7 to 10 working days.
For service complaints, lost items, or other post-ride issues, please submit a written complaint within 24 hours of the ride.
Trip invoices are sent to your registered email at the end of each journey. Please keep these as a reference when reporting any fare issues.

support@ryedr.com +91 94726 17856

Captain subscription refunds

Subscription plans may be partially refundable if the request is made within the defined activation window and before exceeding the specified ride thresholds.
Approved captain refunds are processed to the original mode of payment within 7 to 10 working days.
Subscriptions are non-refundable in cases of deactivation due to policy violation or fraud, voluntary discontinuation after the subscription starts, purchases through unauthorized channels, or promotional/discounted plans.
Full refunds apply in cases of technical error during subscription activation, verified app malfunctions preventing login/earnings, or service unavailability in your registered city area for more than 10 consecutive days.

Captain refund request process

Captains can initiate refund requests directly through the app help center or by emailing support@ryedr.com.
Your request must include your full name, registered mobile number, subscription type, activation date, reason for cancellation, and transaction reference/receipt.
Cancellation requests are processed and confirmed within 3 business days.
Valid refund requests receive an initial response within 5 business days, and approved refunds are processed immediately.

Dispute escalation

Privacy complaints, support complaints and general grievance handling in the privacy policy are routed to support@ryedr.com.
Rider-facing financial issues should be escalated to support@ryedr.com with the subject line indicating a dispute.
For requests concerning data handling, account correction, deletion, or cancellation, contact support or our designated Grievance Officer.
Keep the invoice, transaction reference, trip time, mobile number and a short incident summary in the first email. That reduces back-and-forth and speeds triage.

Legal forum

Indian law governs all terms and conditions between Ryedr and its users or partners.
Any issues or disputes must first undergo an attempt at amicable resolution before proceeding to arbitration.
Rider terms specify a 15-day amicable resolution window, and privacy-related disputes have a 30-day window.
The seat and venue of arbitration is Patna, Bihar, and any urgent legal reliefs must be sought in the courts of Patna.

Contact matrix

Financial disputes

support@ryedr.com +91 94726 17856

General support

support@ryedr.com All queries and grievances

Captain onboarding

support@ryedr.com Activation and onboarding support