Disputes & Refunds

Disputes and refunds should follow a visible process.

This page consolidates the rider refund clauses, captain subscription refund clauses, complaint channels and dispute-resolution rules currently reflected in the Ryedr privacy policy, rider terms and captain terms. This page provides clear information on our refund policies, complaint channels, and dispute-resolution processes so you know exactly what timelines apply.

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Routing rule

Use support@ryedr.com for all disputes, refund requests, financial escalations, and general support queries.

Rider cancellations

If a user cancels before a captain is assigned, the rider terms state that no cancellation charge applies.
If a user cancels after captain assignment, the stated charge is Rs. 50 or 10% of the estimated fare, whichever is higher.
If a user cancels after OTP is shared or after the captain reaches the pickup point, the stated charge remains Rs. 50 or 10% of estimated fare, whichever is higher, with ride-type variation possible.
If the user does not show up and fails to provide OTP within 10 minutes of the captain reaching the pickup location, the rider terms treat it as a no-show and the applicable cancellation fee applies.
If Ryedr cancels because no captain is available or due to emergency, the rider terms state that no charge applies to the customer.

Rider refunds

Refund requests for overcharges or failed rides should be raised within 72 hours of the ride.
Approved rider refunds are stated to be processed within 7 to 10 working days.
For service complaints, lost item reporting or post-ride issues, the rider terms require written notice within 24 hours in some complaint scenarios.
Invoices are intended to be sent to the rider's registered email at the end of the trip, which should be used as the reference record when reporting a fare problem.

support@ryedr.com +91 94726 17856

Captain subscription refunds

The captain terms state that some subscription plans may be partially refundable if the request is made within the defined activation window and before exceeding the stated ride thresholds.
Validated captain refunds are stated to be processed to the original mode of payment within 7 to 10 working days.
Non-refundable cases stated in the captain terms include purchases through unauthorized channels, deactivation for policy violation or fraud, voluntary discontinuation after subscription start and certain promotional or discounted plans.
Full refund scenarios stated in the captain terms include rejection due to internal or technical error after subscription, verified app malfunction preventing login or earnings, and non-availability of Ryedr services in the captain's registered city or area for more than 10 continuous days.

Captain refund request process

The captain terms route refund initiation through the app help center or by email to support@ryedr.com.
The request should include full name, registered mobile number, subscription type, activation date, reason for cancellation and payment receipt or transaction reference where available.
The captain terms state cancellation should be processed and confirmed within 3 business days.
Valid refund requests are stated to receive a response within 5 business days, and approved refunds then move through the original payment method.

Dispute escalation

Privacy complaints, support complaints and general grievance handling in the privacy policy are routed to support@ryedr.com.
Rider-facing financial issues should be escalated to support@ryedr.com with the subject line indicating a dispute.
For requests concerning data handling, account correction, deletion, or cancellation, contact support or our designated Grievance Officer.
Keep the invoice, transaction reference, trip time, mobile number and a short incident summary in the first email. That reduces back-and-forth and speeds triage.

Legal forum

The privacy policy, rider terms and captain terms all state that Indian law governs the relationship.
Each document first requires an attempt at amicable resolution before arbitration.
The rider terms state a 15 day amicable window before arbitration. The privacy policy states 30 days for privacy-related disputes.
The seat and venue of arbitration are stated as Patna, and urgent interim relief may be sought from courts in Patna where applicable.

Contact matrix

Financial disputes

support@ryedr.com +91 94726 17856

General support

support@ryedr.com All queries and grievances

Captain onboarding

support@ryedr.com Activation and onboarding support