Terms and Conditions - Captain

TERMS AND CONDITIONS - CAPTAIN

INTRODUCTION:

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the "I ACCEPT" button, you are consenting to be bound by these Terms & Conditions for Captain for using the Platform. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE TERMS & CONDITIONS BEFORE YOU USE THE SERVICE OF THE PLATFORM, AS YOU SHALL BE BOUND BY ALL THE TERMS & CONDITIONS CONTAINED HEREIN upon clicking on the "I ACCEPT" button. If You do not accept any of the Terms & Conditions, then please do not use the Platform or avail any of the services being provided therein. YOUR AGREEMENT TO THE TERMS & CONDITIONS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND RYEDR IN RESPECT OF THE SERVICES OF THE PLATFORM.

Your engagement with Ryedr to use the services of the Platform are subject to your acceptance of these Terms & Conditions. Ryedr reserves the right, at its sole discretion, to change, modify, add or remove these Terms & Conditions, in part or in whole, at any time, without prior notice to You. It is your responsibility and duty to check the Terms & Conditions periodically for changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the changes. As long as You comply with these Terms & Conditions, Ryedr grants You a personal, non-exclusive, non-transferable, limited privilege to enter and use the service on the Platform.

1. DEFINITIONS

All of the defined and capitalized terms in these Terms & Conditions for Captains (T&C) will have the meaning assigned to them herein below:

• "Cancellation Fee" shall mean the fare payable by the Rider towards cancellation of a booking made by a Rider.
• "Convenience Fee" shall mean the fee payable by the Rider for availing the technology services offered by Ryedr. Convenience Fee will be charged for each Service Request placed by the Rider on the Portal
• "Captain" or "You" or "Your" or "Yourself" shall mean an individual, who has registered and been approved to operate a vehicle on behalf of Ryedr.
• "Captain Information" shall mean and include any personal data or Information collected from the Captain, including know your customer documents, mobile number, and any other Information that Ryedr may deem fit.
• "Captain Proceeds" shall mean the net amount receivable by the Captain after deduction of Ryedr's commission and such other amounts as may be provided in the Commercial Terms Segment or notified otherwise.
• "Fare" shall mean the Fare payable to the Captain as is also reflected on the Platform after completion of the Service. The Captain permits Ryedr to review and revise the Fare as per the market conditions.
• "Ryedr" or "Ryedr Cab Partner" or "We" or "Us" or "Our" or "Company" shall mean Prakydr Tech Pvt. Ltd., a company incorporated under the Companies Act 2013, and having its registered office at 7HF-8/2, C/o Dewal Chakraborty, BH Colony, NBCC Tower, Bahadurpur, Patna- Bihar 800026, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.
• "Platform" refers to the website (https://ryedr.com) and/ or such features of the Ryedr mobile application owned and controlled by Ryedr, and other URLs as may be specified by Ryedr from time to time, on which Captains are permitted to provide Service.
• "Rider" shall mean such person, who places a Service Request on the Platform and has accepted the Rider Terms of Use and Privacy Policy of the Platform (as applicable).
• "Service" means the service of picking a Rider from the pick-up point as prompted on the Platform and dropping the Rider at the drop point entered by the Rider at the time of placing his / her Service Request and accepted by the Captain.
• "Service Request" means a request placed by the Rider on the Platform to avail the cab Service offered by the Captain.
• "Service Types" include: (i) Daily Ride: Point A to Point B rides; (ii) Rental Ride: Hourly package-based local ride; and (iii) Outstation Ride: Intercity or long-distance travel with return or one-way options.
• "Subscription Plan" shall mean the plan selected by the Captain pursuant to which the Captain has agreed to provide transport Services in accordance with these T&C, as amended from time to time.
• "Term" means the period commencing from the date of acceptance of the Captain T&C by the Captain up to the date of termination of the Subscription Plan and/or these Captain T&C.
• "Total Ride Fee" shall include the Fare, the Convenience Fee, Additional Fee (if any) and the Cancellation Fee (if any), reflected on the Platform and such other fee, as may be applicable.
• "Vehicle" shall mean three-wheelers ("Auto"), four-wheelers ("Cab"), and two-wheelers ("Bikes").

2. RELATIONSHIP BETWEEN CAPTAIN AND RYEDR
2.1. This Agreement does not create an employment, agency, partnership, joint
venture, or franchisor-franchisee relationship. You retain the sole right to
determine when, where, and whether you provide Ride Services. You
understand and agree that Ryedr does not employ you or engage you to provide
any transportation services. You have no authority to act on behalf of Ryedr or
to bind Ryedr to any agreements.
2.2. You acknowledge that you operate a separate and independent business and that
your income is based solely on your own efforts and the transportation services
you choose to provide.
2.3. You control whether and when you wish to accept requests for rides via the
Platform. There is no obligation to accept any minimum number of ride requests.
However, your conduct and the experience you provide to Riders may influence
your continued access to the Platform, subject to feedback and compliance with
our standards.
2.4. Subject to your compliance with this Agreement, Ryedr grants you a limited,
non-exclusive, non-transferable, and revocable license to access and use the
Platform solely for the purpose of providing Ride Services.
2.5. You will be accessing the Platform to discover the leads of Riders. No other
relationship exists between you and Ryedr. Ryedr and the Captains are
independent legal entities, and nothing in these T&Cs will be construed to create
a partnership, joint venture, an association of persons, agency (disclosed or
undisclosed), franchise, sales representative, or employment relationship
between Ryedr and the Captain. It is clarified that neither party will have any
right to conclude any contract for and/ or on the behalf of the other party in any
manner.
3. YOUR RESPONSIBILITIES
3.1. You are solely responsible for complying with all state and central laws and
regulations that apply to your provision of transportation services, including but
not limited to licensing, vehicle insurance, registration, and safety requirements
("Legal Requirements"). You must maintain all necessary authorisations and
documentation at your own expense.
3.2. You are also responsible for the safe and lawful operation of your vehicle, and
for ensuring that your services meet any applicable accessibility requirements.
If applicable laws or our policies require you to accommodate Legal
Requirements, you must comply without exception. Failure to do so may result
in loss of Platform access.
4. SERVICE STANDARDS
4.1. You represent and warrant that you have the necessary skills, licenses, permits,
and experience to perform Services professionally and safely. You are
responsible for providing and maintaining any equipment or tools (such as your
vehicle and mobile device) necessary for your use of the Platform and delivery
of services. All costs related to your operations, including fuel, maintenance,
insurance, and data usage, are solely your responsibility.
4.2. You agree to provide Ride Services in a manner that is safe, courteous, and
compliant with the law. You understand that your continued access to the
Platform may depend on maintaining quality standards, following our policies
and receiving positive Rider feedback.
5. REGISTRATION AND ACCESS TO THE PLATFORM
5.1. We provide the Platform on which you may discover the Riders and may choose
to provide Ride Services on your own by means of Vehicles, in accordance with
terms and conditions.
5.2. Ryedr may collect Captain Information (defined below) at the time of
onboarding of the Captain, to establish the identity of the Captains. Ryedr
reserves the right to store, process, access and use the Captain Information for
business purposes and needs, marketing, service, development, analytics,
research, as Ryedr may deem fit and in accordance with Ryedr' Privacy Policy
and applicable law. The Captain hereby expressly consents to such collection
and use of Captain Information.
5.3. Subject to applicable laws, Ryedr may provide to a third party, governmental
agency, judicial body, any Captain Information or information relating to the
Captain, if there is a complaint, dispute or conflict, including any accident
involving a Captain on one hand and end-consumer, or a third party on the other
hand.
5.4. By using the Platform, you authorize Ryedr, whether directly or indirectly
through third parties, to collect information about you including Captain
Information, or make any inquiries necessary to validate your identity including
background checks as mandated by law and in accordance with our Privacy
Policy. Please read the Privacy Policy to understand how we collect, process and
share your information, including Captain Information, personal information
and sensitive personal data or information (collectively, "Information").
5.5. When you provide any Information to Ryedr, you will provide only true,
accurate, current, and complete Information. You understand and acknowledge
that the responsibility to provide correct Information, including your contact
information, lies solely with you. We will not be responsible to verify the
accuracy of the Information provided by you.
5.6. To use the Platform, you should be eligible as per the onboarding criteria and
provide such documents as requested by Ryedr (from time to time) as per
applicable law and Ryedr's internal policies and ensure continued compliance
with the same. Particularly, you represent, warrant and covenant to Ryedr that:
a. The Captain holds a valid proof of any identity on the basis of any
document listed under Rule 4 of the Central Motor Vehicle Rules, 1989
("CMVR");
b. The Captain holds a valid driving licence for the concerned vehicle type
or class within which the respective vehicle falls throughout the period of
onboarding;
c. That the Captain has the required experience mandated under sub- section
(1) of section 7 of the Motor Vehicle Act which is at least one year of
experience driving a light motor vehicle;
d. The Captain has a valid bank account in his/ her name;
e. The Captain has not been convicted within the past seven (7) years, or no
proceeding is pending against the Captain regarding for any of the
following offence, namely:
(i) the offence of driving under the influence of drugs or alcohol, and
(ii) any cognizable offence under the Bharatiya Nagarik Suraksha Sanhita,
2023 and the Bharatiya Nyaya Sanhita, 2023 (as may be applicable)
including fraud, sexual offences, use of a motor vehicle to commit a
cognizable offence, a crime involving property damage or theft, acts of
violence, acts of terror or acts constituting nuisance or danger to public;
f. There is no pending challans applicable to the Vehicle prior to integration
with the Platform.
g. The Captain undergoes a medical examination for fitness, including an eye
check-up, by a hospital or medical institution identified by Ryder;
h. The Captain undergoes a psychological analysis conducted by Ryder to
determine whether they are fit to be on-boarded;
i. The character and antecedents of the Captain are verified by the Police at
least seven (7) days prior to on-boarding and Ryder shall maintain a
written record of such verification;
5.7. You must register on the Platform and create an account on the Platform ("Your
Account") by providing accurate Information as sought during the registration
process.
5.8. Further, we may ask you for Information or documents that will allow us,
whether directly or indirectly through third parties, to reasonably identify you,
requiring you to take steps to confirm your right over your email address or
financial instruments, or verifying your information against third party databases
or through other sources. We reserve the right to terminate, suspend, or limit
access to the Platform in the event we are unable to obtain or verify this
Information.
5.9. You are solely responsible for maintaining the confidentiality of your credentials
provided upon registration by you, and Ryedr is not liable for any loss you may
incur as a result of someone else using Your Account, either with or without
your knowledge.
5.10. You agree to accept responsibility for all activities that occur in or from Your
Account, and agree to establish reasonable security procedures and controls to
limit access to the password or other identifying information of Your Account
to unauthorized individuals, which includes choosing passwords and other
credentials in a manner that will protect the security of your Information. Your
credentials include your name and password of Your Account and to any thirdparty
account you have used to login to Your Account.
5.11. Ryedr will not be liable for any breach of security or unauthorized use of Your
Account.
5.12. Ryedr will not be liable if you do not download the correct mobile application
including correct and compatible version of the mobile application.
5.13. You agree that Ryedr (either directly or indirectly through its affiliates or third
parties) may communicate with you in connection with the Platform services
offered by Ryedr on the Platform to You, either electronically (for example,
push notifications), or through phone calls, WhatsApp messenger application,
email, or through other modes.
5.14. Once you have registered Your Account, you will be discoverable on the
Platform to the Riders and will be able to offer and provide ride services based
on the pick-up location and drop off location chosen by the Riders.
5.15. After the acceptance of the ride service request by you, you can communicate
with the Riders on the Platform until the start of the ride.
5.16. The Platform will reflect an indicative price for the distance between your
chosen pick up and drop off location. The ride fare will be decided by you and
the Captain mutually. Ryedr is not involved or responsible for fixing the ride
fare for the ride service.
6. BACKGROUND SCREENING, LICENSING, AND VEHICLE
REQUIREMENTS
In relation to your access of the Platform to provide the Services, you covenant
and agree to the following:
6.1. For the purposes of registration/ creation of an account on the Platform and
providing the Services, you confirm that you are 18 years of age.
6.2. You are not restricted by any legal, regulatory, judicial, quasi-judicial or other
authority, to access the Platform or provide the Services, including to enter into
transactions contemplated using the Services.
6.3. You will provide the Services solely as permitted and in accordance with these
T&Cs and in accordance with applicable laws.
6.4. By using the Platform and offering the Services, you authorize Ryedr, whether
directly or indirectly through third parties, to collect information about you or
make any inquiries necessary to validate your identity including conduct police
verification and background checks, in accordance with our Privacy Policy.
Please read the Privacy Policy to understand how we collect, process, and share
your information, including personal information and sensitive personal data or
information (collectively, "Information").
6.5. When you provide any Information to Ryedr, you will provide only true,
accurate, current, and complete Information. You understand and acknowledge
that the responsibility to provide correct Information, including the contact
information, bank account details etc., as required in connection with the
Services, lies solely with you. You must take all caution to ensure that there are
no mistakes and errors in the Information you provide. We will not be
responsible to verify the accuracy of the Information provided by you.
6.6. You agree that your vehicle must be properly licensed, registered, and in
compliance with all legal and regulatory requirements for providing ride services
in your area.
6.7. The Captain must have identity proof / badge and commercial driving license as
required under the Motor Vehicles Act, 1988 and the rules made thereunder
6.8. The Captain must have registration certificate, fitness certificate, pollution
certificate, contract carriage permit and mandatory insurance policy in respect
of the Vehicle proposed to be used for the Services.
6.9. These T&Cs impose valid and legally binding obligations on you and are
enforceable against you.
7. CAPTAIN CONDUCT AND OBLIGATIONS
7.1. In relation to the Platform, the Captain agrees to:
7.1.1. Not authorize others to use Your Account on the Platform;
7.1.2. Not assign or otherwise transfer Your Account to any other person or
legal entity;
7.1.3. Not use the Platform for unlawful purposes, including but not limited to
sending or storing any unlawful material or for fraudulent purposes;
7.1.4. Not carry-out any activity which is prohibited by any law in any manner
(including but not limited to, taking calls, consume alcohol or drugs or
other illegal substances, or be under the influence of drugs or other
illegal substances, when providing ride services) which may impact
Ryedr in any manner.;
7.1.5. Not impair the proper operation of the network/ Platform and will not
use any device, software, routine, file or other tool or technology, which
includes any viruses, trojan horses, worms, time bombs or cancelbots,
intended to damage, interfere with or affect functionality or operation of
the Platform, to surreptitiously intercept or expropriate any system, data
or information in connection with the content hosted/ available on the
Platform, or to affect the operation of any other websites or the internet;
7.1.6. Not take any action that imposes an unreasonable or disproportionately
large load on the infrastructure associated with the Platform, including
but not limited to denial-of-service attacks, "spam" or any other such
unsolicited overload technique;
7.1.7. Not try to harm the Platform in any way whatsoever;
7.1.8. Not copy, or distribute any content on the Platform without written
permission from Ryedr; and
7.1.9. Not use the Platform with an incompatible or unauthorized device.
7.2. In addition to the foregoing, you will not upload, display, share, host, publish or
transmit any information that:
7.2.1. Either belongs to another person or to which you do not have any right
whatsoever;
7.2.2. Is harmful, offensive, harassing, obscene, pornographic, invasive of
another's privacy, hateful, racially or ethnically objectionable,
disparaging, relating to or encouraging money laundering or gambling,
or an online game that causes your Rider's harm, or otherwise unlawful
in any manner whatsoever, or promoting enmity between different
groups on the grounds of religion or caste with the intent to incite
violence;
7.2.3. Infringes any patent, trademark, copyright or any other proprietary
rights;
7.2.4. Harms minors in any way or is harmful to child;
7.2.5. Includes any commercial material or content (including solicitation of
funds, advertising, or marketing of any goods or services);
7.2.6. Deceives or misleads the addressee about the origin of such messages,
or communicates any misinformation or information which is patently
false and untrue or misleading in nature or in respect of any business
of the Central Government, is identified as fake or false or misleading
by such fact check unit specified by the Government;
7.2.7. Impersonates another person;
7.2.8. Contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of any
computer resource;
7.2.9. Threatens the unity, integrity, defence, security or sovereignty of India,
friendly relations with foreign states, or public order or causes
incitement to the commission of any cognizable offence or prevents
investigation of any offence or is insulting any other nation;
7.2.10. Is in the nature of an online game that is not verified as a permissible
online game;
7.2.11. Is in the nature of advertisement or surrogate advertisement or
promotion of an online game that is not a permissible online game, or
of any online gaming intermediary offering such an online game; or
violates any existing law.
7.3. Ryedr reserves the right to immediately terminate the use of the Platform by the
Captain if he does not comply with any of the above rules in Clauses 18.1 and
18.2 above.
7.4. In consideration of safety aspects, the Captain will not be permitted to operate
on the Platform for more than such number of hours on a calendar day as
mandated under the applicable laws and should take a mandatory break of such
number of hours before subsequent login into the Platform and offering the ride
services, as required by applicable law.
7.5. The Captain consents to provide identity documents as required under Ryedr'
policies, directly or indirectly through a third party appointed by Ryedr.
7.6. In relation to Rider: Captain will strictly follow the Code of Conduct Policy
which shall be subject to change and any changes shall be intimated to the
Captain from time to time via SMS or e-mail. Code of Conduct Policy is
mentioned below:
Breach Cases:
7.6.1. Asking for tips: Captain shall not ask for 'tips' from the Rider. Captain
shall not hassle the Rider for change.
7.6.2. Wasting Rider's Time: Captain shall not stop the Vehicle for filling fuel
in between the journey. Captain shall not make any personal stops during
the journey.
7.6.3. Personal hygiene: Captain shall wear neat Ryedr uniform & badge (if
provided by Ryedr) at all times during duty hour. Captain shall maintain
personal hygiene.
7.6.4. Rider Service: Captain shall greet Riders both at pick up and drop.
Captain shall manage the luggage (both at pick-up and drop point).
Captain shall ensure that vehicle's AC is turned on before Rider sits in
the Vehicle.
7.6.5. Vehicle Cleanliness: Captain shall keep the Vehicle and dashboard clean.
Captain shall make the Vehicle available for field audit within 2 days'
time period from such breach. Till then no bookings shall be provided
and the Vehicle will be blocked from the device.
7.6.6. Disturbing Rider: Captain shall not play loud music (above mid-level of
the stereo) or music through any kind of earphone device. Captain shall
not unnecessarily blow horn. Captain shall not proactively engage into a
personal conversation with the Rider and shall not resort to any kind of
unpleasant behaviour with Riders.
7.6.7. No Smoking/Tobacco/Pan/Masala/Food Item: Captain shall not smoke
inside the Vehicle. Captain shall not chew any masala or chewing gum
or any other food item while a ride is in progress.
7.6.8. The Captain shall ensure that he has adequate change with him so that at
all times he is in the position to return the balance amount to the Rider.
7.6.9. The Captain should not make any fake calls or give any missed calls to
the Rider's contact number. The Captain should only give a call to the
Rider informing the Rider about the arrival of the Vehicle at the
destination. Captain shall not make unwarranted use of the Rider contact
details after the customer has been dropped at the destination.
7.6.10. The Captains shall be well versed with the routes. The Captain shall not
take any long route when there is another short route known to him for
reaching the destination. The Captains are not expected to halt at several
places during the journey due to lack of knowledge of the routes.
7.6.11. Delay In Pick - Up: Captain should reach the pickup point (before pickup
time). Captain must intimate the Rider that he has reached at the pick
- up location.
7.6.12. Captain should keep his mobile 'ON' while he is logged into the
Platform and he should receive every call of the Rider. Captain should
not make any deliberate attempt to park the Vehicle in 'non-network'
area while the Rider is away for his/her personal work.
7.6.13. Rude behavior with female/senior citizen Rider: Captain shall not under
any circumstance argue with the Rider/use abusive words / raise his
voice tone while talking to the Rider. Captain should follow the
instructions given by Rider as well as by Ryedr Call Centre.
7.6.14. Mobile Phone Usage: Captain shall not use mobile phones (unless for
emergency purposes) while driving. This includes but not limited to
SMS, video calls, voice, MMS and downloading. However, this shall not
apply in case of calls from Ryedr representatives and the Rider.
7.6.15. Reporting To Ryedr: Captain shall not lie about Vehicle's position to the
Ryedr representative. Captain shall not report meter readings incorrectly.
Captain shall provide opening and closing readings of the odometer on
time as and when such reading is required to be provided by the Ryedr
representatives.
7.6.16. Rash Driving: Captain shall not exceed the speed limit of: (i) 50 Kms
per hour within the city; (ii) 60 Kms per hour on state highways; and (iii)
80 Kms per hour on National highways. If any other speed limits
prescribed for any road which is lower than the speed limits specified in
(i), (ii) and (iii) above, the Captain shall follow the said prescribed lower
speed limits. Captain should not apply sudden breaks and should not take
sharp turns that may cause inconvenience to the Rider.
7.6.17. Driving License (DL) & Other RTO Documents: While on duty hours
with Ryedr it is mandatory to keep DL and all relevant RTO impacting
papers (T-permit, PUC, Insurance, RC, etc.).
7.6.18. While performing the Taxi Services, Captain should not sleep in the
Vehicle.
7.6.19. Captain shall not reject the booking on his own at the time of allotment
under any circumstances (unless permitted by Ryedr).
7.6.20. Captain shall not reject a booking or a Rider once he has accepted the
duty and logged in and shall not switch off his mobile under any
circumstances.
7.6.21. Missing luggage: Captain should hand over the luggage or bags to the
office, if the Rider has mistakenly left any luggage in his cab or the
Captain should call to the Rider and inform him that he has forgotten his
belonging in the cabs.
7.6.22. Device Misuse: Captain shall ensure that the Device (as defined in the
Captain T&C) shall not be misused in any ways.
7.6.23. Traffic Rules: Captain shall obey all traffic rules including traffic
signals. Captain shall keep all statutory documents (insurance
documents, vehicle registration book/card, PUC Certificate, etc.) at all
times. Captain shall wear seat belt all the time while driving.
7.6.24. Captain lying or completing service in bad-faith: Captain should follow
the best and shortest possible route to reach the destination. Captain
should not misrepresent or misguide the routes or duty slips to increase
the fare.
7.6.25. Captain shall not consume/intake or be under the influence of alcohol or
narcotic substances while logged into the Platform.
7.6.26. Abusive or discriminatory Captain: Captain should not do anything like
abusing the Rider, talking to Rider or any such behavior which shall
make the Rider feel uncomfortable during journey. Captain should not
discriminate against Rider for any reason, including on the basis of sex,
race, caste, creed, religion, disability or nationality.
7.6.27. Rude behavior/ Rider inconvenience: Captain should not ask the Rider
to get down from his vehicle in the middle of the journey even if any
misunderstanding or verbal fights happen between the Rider and the
Captain. If his Vehicle gets breakdown he himself should call the Ryedr
office and make arrangement for another vehicle at any cost for the Rider
and drop the Rider to the drop location.
7.6.28. Extra Ordinary Circumstances: Any instance of Captain's behavior that
directly or indirectly impacts the Company's "Brand Image".
7.6.29. Maximum Weight: Never load the vehicle above the manufacturer's
maximum specified weight.
7.6.30. Medically Fit: Never drive the vehicle if medical conditions will impact
the driving.
7.6.31. Unauthorized Goods or Persons: Not carry any unauthorized goods or
persons till the completion of the Ride.
8. SUBSCRIPTION PLAN
8.1. Access to the Platform is subject to the applicable Subscription Plan selected by
the you. Different features, services and levels of access may be available based
on the chosen subscription plan.
8.2. Ryedr offers the following Captain Subscription Plans:
Vehicle Plan Fee
(In INR)
Free Trial Payment
Frequency
Bike
Daily 39 1-day free on
onboarding
Daily
Weekly 249 - Weekly
Monthly 899 - Monthly
Auto
Daily 59 1-day free on
onboarding
Daily
Weekly 349 - Weekly
Monthly 1,299 - Monthly
Cab
Daily 99 1-day free on
onboarding
Daily
Weekly 649 - Weekly
Monthly 2,299 - Monthly
E-Rickshaw
Daily 49 1-day free on
onboarding
Daily
Weekly 299 - Weekly
Monthly 999 - Monthly
8.3. Ryedr reserves the right to modify, update, or discontinue any subscription plan,
including its pricing, features, and eligibility requirements, at its sole discretion,
with or without prior notice. Any such changes shall become effective as per the
terms specified at the time of the update. Continued access or use of the platform
after any changes to the Subscription Plan shall constitute acceptance of the
modified terms.
9. REFUNDS
9.1. Refund Details:
Subscription
Type
Refund Window Ride Limit for
Refund
Refund
Percentage
Daily Within 24 hours of
activation and before
completing 1 ride (in
case of technical
failure or account
termination by
platform)v**
0 ride used 100% of
amount paid
(excluding
gateway
charges)
Weekly Within 3 working
days of activation and
before completing 10
rides
<= 10 rides
completed
75% of balance
subscription
amount
Monthly Within 7 working
days of activation and
<= 30 rides
completed
60% of
balance
before completing 30
rides
subscription
amount
**Refunds will be processed to the original mode of payment within 7-10
working days after validation. No refund shall be admissible once the above
limits are exceeded or in cases of violation of platform policies.
10. NON-REFUNDABLE CONDITIONS:
10.1. Captain will not be eligible for any refund in the following cases:
10.1.1. Subscription purchased via unauthorized agents or third-party
channels.
10.1.2. If the Account is deactivated due to policy violation, fraud, or
misconduct.
10.1.3. Voluntary discontinuation of services after starting a subscription.
10.1.4. Soft launch or discounted promotional offers (e.g., Rs + GST) are
strictly non-refundable.
11. UNCONDITIONAL FULL REFUND:
11.1. The Company shall issue a full (100%) refund under the following
exceptional circumstances:
11.1.1. Rejection of Captain Profile due to internal or technical error after
subscription.
11.1.2. Verified technical malfunction in the App preventing Captain Login,
ride access, or earnings.
11.1.3. Non-availability of Ryedr services in the Captain's registered city/area
for over 10 continuous days.
12. REFUND REQUEST PROCESS
12.1. To initiate a refund:
12.1.1. Submit a request via the Ryedr App Go to Menu > Help Center >
support@ryedr.com
12.1.2. Or email your cancellation request to support@ryedr.com , with:
12.1.2.1. Full name and registered mobile number
12.1.2.2. Subscription type and date of activation
12.1.2.3. Reason for cancellation
12.1.2.4. Payment receipt/transaction ID (if available)
12.2. The cancellation will be processed and confirmed within 3 business days. If
eligible, the refund (if any) will follow the Captain Subscription Refund Policy.
13. AUTO-RENEWAL TERMS
13.1. Monthly subscriptions may be auto renewed via card, UPI, or wallet.
13.2. Captain can disable auto-renewal by using the "My Subscription" section in
the Ryedr or by sending an email to: support@ryedr.com at least 48 hours
before renewal.
13.2.1. Ryedr Partner App or email support@ryedr.com with:
- Full name and Captain ID
- Subscription invoice and payment reference
- Reason for refund request
13.2.2. Requests must be made within the designated refund window.
13.2.3. Ryedr will respond to all valid refund requests within 5 business days.
13.2.4. Approved refunds will be processed within 7-10 business days through
the original payment method.
14. FARE CALCULATION AS PER SERVICE TYPE
14.1. Base fare shall be fixed for the initial Km.
14.2. For the subsequent Km, a per Km rate shall be applicable.
14.3. A per min charge shall also be payable by the Rider based on travel duration.
14.4. Surge pricing shall be applicable based on demand-supply algorithm.
14.5. A fixed fee of the Total Ride Fee shall be deducted by Ryedr as Platform Fee.
14.6. GST & TDS will be included in the total ride amount, and same will be settled
in company account as per requirement.
15. CANCELLATION POLICY
15.1. Rider Cancellation
15.1.1. If the Rider cancels the Booking after 2 minutes of the Captain arriving
at the pickup spot or 5 minutes before the pickup, a partial payment Rs.
50 will be credited to Captain.
15.1.2. No partial payment shall be deducted if the Rider cancels the Booking
within 2 minutes of the Booking.
15.2. Captain Cancellation
15.2.1. The Captain is allowed to cancel only 5 Rides per day.
15.2.2. Excessive cancellations may lead to:
15.2.2.1. Temporary suspension
15.2.2.2. Lower Captain ratings
15.2.2.3. Platform penalties INR 50.
16. RATING SYSTEM
16.1. The Captain shall have the option to provide a rating and feedback about the
Rider on the App at the end of each journey.
16.2. Poor performance i.e. below 3.5 average rating may result in a warning which
can result in temporary suspension or permanent deactivation of the account of
the Captain.
17. COMMISSIONS, PAYOUTS & INCENTIVES:
17.1. Weekly payouts through bank transfer.
17.2. Platform deducts a commission percentage + applicable taxes.
17.3. Incentive (if any) may be given to the Captain by Ryedr from time to time. The
Incentives shall be determined after taking into consideration all dues, fines,
charges, interest, claims, costs, expenses etc. For the sake of clarity, both the
parties acknowledge and agree that the foregoing amounts are only for limited
purposes of arriving at the value of Incentives.
18. CONFIDENTIALITY
18.1. Confidential Information: Each party acknowledges and agrees that in the
performance of these T&C it may have access to or may be exposed to, directly
or indirectly, confidential information of the other party or third parties
("Confidential Information"). Confidential Information includes Rider User
Information and the transportation volume, marketing and business plans,
business, financial, technical, operational and such other, non-public
information of each party (whether disclosed in writing or verbally) that such
party designates as being proprietary or confidential or of which the other party
should reasonably know that it should be treated as confidential. Confidential
Information does not include any information that: (a) was in the receiving
party's lawful possession prior to the disclosure, as clearly and convincingly
corroborated by written records, and had not been obtained by the receiving
party either directly or indirectly from the disclosing party; (b) is lawfully
disclosed to the receiving party by a third party without actual, implied or
intended restriction on disclosure through the chain of possession, or (c) is
independently developed by the receiving party without the use of or access to
the Confidential Information, as clearly and convincingly corroborated by
written records.
18.2. Obligations. Each party acknowledges and agrees that: (a) all Confidential
Information shall remain the exclusive property of the disclosing party; (b) it
shall not use Confidential Information of the other party for any purpose except
in furtherance of these T&Cs; (c) it shall not disclose Confidential Information
of the other party to any third-party, except to its employees, officers,
contractors, agents and service providers ("Permitted Persons") as necessary
to perform their obligations under this Agreement, provided Permitted Persons
are bound in writing to obligations of confidentiality and non-use of
Confidential Information no less protective than the terms hereof; and (d) it
shall return or destroy all Confidential Information of the disclosing party, upon
the termination of this Agreement or at the request of the other party; subject
to applicable law and our internal record-keeping requirements.
18.3. Remedies. The unauthorized use or disclosure of any Confidential Information
would cause irreparable harm and significant damages, the degree of which
may be difficult to ascertain. Accordingly, the parties have the right to obtain
immediate equitable relief to enjoin any unauthorized use or disclosure of
Confidential Information disclosed by the other party, in addition to any other
rights or remedies described below.
19. INDEMNITY
19.1. The Captain shall be solely liable for any and all accidents/incidents involving
the Vehicle, while providing the taxi Services. Ryedr shall not be held liable
for any such accidents/ incidents involving the Captain's Vehicle.
19.2. All miscellaneous expenses pertaining to the Vehicle, such as maintenance
expenditures, penalty for violation of traffic rules, etc., shall be borne solely by
the Captain, and Ryedr shall not be held liable or responsible for the same.
20. TERMINATION & SUSPENSION
20.1. This Agreement becomes effective when you accept it and will continue until
ended by either you or us. You may choose to end this Agreement for any
reason by giving us at least 3 days' written notice.
20.2. Ryedr is entitled to terminate these T&Cs at all times and with immediate
effect, at its sole discretion, (by disabling the Captain's registration on the
Platform and use of the Platform) for any one or more of the following reasons:
20.3. Any violation or breach of any term of these T&Cs or non-compliance with the
requirements under applicable laws;
20.3.1. If the Captain, in the opinion of Ryedr, misuses the Platform; or
20.3.2. Where, in their opinion, continuance of the services of Captain is
detrimental to the business interest of Ryedr due to the acts of the Captain.
20.4. Ryedr may terminate these T&Cs immediately on the above grounds and is not
obliged to give notice of the termination of these T&Cs in advance.
20.5. Ryedr, in addition to its right to terminate these T&Cs, in its sole discretion
reserves the right to legally prosecute the Captain immediately, if there is
reason to believe that the Captain has indulged in any fraudulent activity or
contravened the T&Cs of the Platform or violated any applicable laws and
Ryedr will not be responsible for any consequences to the Captain arising from
the same.
20.6. Upon termination:
20.6.1. Captain will stop accessing the Platform; and
20.6.2. Captain will cease holding out as a ride service provider using with Ryedr'
Platform in any manner.
21. GOVERNING LAW AND DISPUTE RESOLUTION
21.1. These T&Cs will be governed by and interpreted in all respects in accordance
with the laws of India.
21.2. Subject to the provisions made herein, the parties hereby submit to the
exclusive jurisdiction of the courts of Delhi, India.
21.3. All disputes arising out of or in relation to these T&Cs will be settled amicably
by the parties. In the event, no amicable settlement is arrived at within a period
of 15 (fifteen) days from the date of first initiation of the dispute by one party
to other, the parties will resolve the dispute by means of arbitration pursuant
to the Arbitration and Conciliation Act, 1996.
21.4. The arbitration proceedings will be conducted by an arbitral tribunal
comprising of a sole arbitrator mutually appointed by you and Ryedr.
21.5. The arbitration proceedings will be conducted in English language only and
the seat for arbitration will be Delhi, India.
21.6. The award of the arbitral tribunal will be final and binding.
22. MISCELLANEOUS
22.1. You may not assign your rights under these T&Cs without prior written
approval of Ryedr. Ryedr may freely assign its rights and obligations without
prior notice to or consent from Captain.
22.2. These T&Cs may be amended from time to time and as and when required, at
the sole discretion of Ryedr. If Ryedr makes any changes to these T&Cs that
it deems to be material, Ryedr will make a reasonable effort to inform you of
such changes, but it is your responsibility to review the T&Cs posted to the
Platform from time to time to see if it has been changed. The updated version
of these T&Cs will supersede the current version, and such updated version
will be immediately effective upon being posted on the Platform. The
continued use of the Platform following the notification of modification of the
T&Cs or after being updated on the Platform will be construed to mean the
acceptance of the said modified T&Cs.
22.3. If any portion of these T&Cs are found to be unenforceable, the remaining
portion will remain in full force and effect.
22.4. Ryedr may give notice by means of a general notice on the Platform, or by
electronic mail to your email address on record in the Captain's account
information, or by written communication sent by regular mail to the
Captain's address on record in the Captain's account information.
22.5. Captains may contact Ryedr Captain Support at:
Name: Support
Phone: +91- 9560726097
Email: support@ryedr.com
Office: c/o Prakhyat Kumar, A3, PC Colony, K Sector, Sampatchak,
Patna, Bihar, India - 800020