Payments, Refunds & Disputes

Merchant Disclosure

Ryedr is a technology aggregator. Captains provide transportation services; Ryedr connects riders and captains and provides platform infrastructure.

Ride fare belongs to the captain. Ryedr may collect payments on behalf of captains where applicable. Ryedr revenue is limited to platform fees and captain subscription fees.

Payments & Refunds

Payments may be digital through payment gateways or in cash where permitted. Digital payments are processed through gateway partners and held in segregated virtual accounts before settlement.

Refunds are processed to the original payment method or as ride credits based on the payment flow. Cancellations before a captain is assigned receive a full refund. Completed rides are not refundable unless there is a fare error, route deviation, or safety issue.

Dispute & Chargeback Handling

Payment disputes or chargebacks are handled through an evidence review process with the payment gateway or bank. During investigation, the disputed amount may be temporarily restricted.

Repeated dispute abuse can lead to payment restrictions. Legitimate disputes are resolved with restoration and user notification once verified.

Payment Partners & Data Flow

Customer-facing financial operations are executed via payment gateways such as Cashfree and PayU. Gateway settlement reports are reconciled against internal records before payouts and statutory remittances.

Cash rides are the only exception where payment occurs directly between rider and captain, and are reconciled through internal controls.

Customer Support & Resolution

Disputes and refund requests are handled via in-app help, WhatsApp Business, or email. Target response times: in-app help and WhatsApp within 30-45 minutes, email within 24 hours.

Contact: support@ryedr.com. Escalations for financial disputes, safety incidents, or legal matters follow a structured escalation matrix.