Privacy Policy

PRIVACY POLICY
1. INTRODUCTION
1.1. This Privacy Policy explains how M/s. Prakydr Tech Pvt. Ltd. ("Ryedr",
"Company", "we", "us", or "our") collects, uses, shares, protects, and retains
Personal Information and Sensitive Personal Data or Information
("Information") when you use our mobile applications ("Ryder App"),
website "(https://ryedr.com) (collectively the "Platform"), or our services
("Services").
1.2. By accessing or using the Platform or Services, you acknowledge and accept
this Policy and consent to the processing of your Information as described
herein. If you do not agree with the terms of this Policy, you are advised not
to use the Platform or Services. You are requested to carefully read this
Policy before using the Platform or submitting any Information to Ryedr.
This Policy forms an integral part of, and shall be read in conjunction with,
the Terms and Conditions applicable to users of the Ryedr Partner App
available on the Platform.
1.3. This Policy is supplemental to and must be read with our Terms and
Conditions, and together they constitute a binding contractual agreement
between you ("User" or "Rider") and Ryedr.
2. DEFINITIONS
Unless otherwise provided in this Policy, the terms capitalized in the Policy
shall have the meaning as provided hereunder:
- Captain: An individual who has registered with and been approved by
Ryedr to operate a vehicle.
- Co-branded Services: Shall have the meaning assigned to the term in
Clause 5.3 hereto.
- Data: A representation of information, facts, concepts, opinions, or
instructions in a manner suitable for communication, interpretation, or
processing by human beings or automated means.
- Data Fiduciary: As per the Digital Personal Data Protection Act, 2023, the
entity (Ryedr) that determines the purpose and means of processing personal
data.
- Device: Any computer, mobile, or other device used to access the Services.
- Device Identifier: An IP address or other unique identifier of a Device.
- Personal Information: Data that can identify an individual directly or
indirectly, such as name, address, email, phone number, government-issued
ID, etc.
- Processing: Any operation performed on data, including collection, storage,
use, disclosure, or deletion.
- Promotion: Any contest, campaign, or other promotional activity offered by
Ryedr.
- Rider: A person who places a Service Request on the Platform and has
accepted the Rider Terms of Use and Privacy Policy of the Platform (as
applicable).
- Sensitive Personal Data/Information: Includes government ID numbers,
health data, biometric data, financial information, and such other
information as may be classified as sensitive under applicable law.
- Services: Any services offered on Ryedr, whether on the Platform or
otherwise, in accordance with the applicable terms and conditions.
- Third-Party Service Provider (TPSP): A third-party entity engaged to
process data or provide services on behalf of Ryedr.
- Usage Information: Shall have the meaning assigned to the term in Clause
3.2 hereto.
3. USER ACCEPTANCE
3.1. By accessing or using the Platform or the Services, you agree and consent to
this Policy, along with any amendments made by the Company at its sole
discretion and posted on the Platform from time to time.
3.2. Any collection, processing, retrieval, transfer, use, storage, disclosure and
protection of your Information will be in accordance with this Policy and
applicable laws including but not limited to Information Technology Act,
2000, and the rules framed thereunder ("Applicable Laws"). If you do not
agree with the Policy, please do not use or access the Platform.
3.3. You hereby represent to Ryedr that:
3.3.1. The Information you provide to Ryedr from time to time, is and will be
authentic, correct, current and updated and you have all the rights,
permissions and consents as may be required to provide such Information
to Ryedr.
3.3.2. Your providing of the Information as well as Ryedr' consequent storage,
collection, usage, transfer, access, or processing of such Information will
not be in violation of any agreement, Applicable Laws, charter
documents, judgments, orders and decree.
3.3.3. If you disclose to us any Information relating to other people, you
represent that you have the authority to do so and to permit us to use such
Information in accordance with this Policy.
4. INFORMATION WE COLLECT
4.1. Information You provide:
4.1.1. Personal Information: We may ask you to provide certain Personal
Information to us. We may collect this information through various
means and in various places for the provision of Services, including
account registration forms, contact us forms, or when you otherwise
interact with us. When you sign up to use the Services, you create a user
profile. We shall ask you to provide only such Personal Information
which is for lawful purpose connected with our Services and necessary to
be collected by us for such purpose.
4.1.2. The Information you provide to us includes the following:
4.1.2.1. Account Information: Create or update your Ryedr account which
may include your email address, name, address, mobile number,
gender, date of birth, photograph, login name, password, banking or
payment related information (as permitted by Applicable Laws), etc.
4.1.2.2. Saved Information: While you use our Services, we may collect and
store Information about you to process your requests and
automatically complete forms for future transactions, including (but
not limited to) your phone number, address, email address, billing
information, emergency contact information, etc.
4.1.2.3. Verification Information: If you are a Captain, we may collect
location details, profile picture, call and SMS details, copies of
government issued identification documents such as Aadhaar,
Permanent Account Number, etc., license details, and other details
(KYC), vehicle related documents such as, certificate of registration,
permit of vehicle, certificate of fitness, insurance, pollution certificate
etc., user settings, and such other documents which evidence the
health or fitness of the vehicle to provide Services on the Ryedr
Platform from time to time. If you are a Captain we may also require
you to capture your real time self-clicked images (selfies) and upload
such selfies on the Ryedr Platform from time to time to verify your
identity.
4.1.2.4. Background check Information: We collect background check and
identity verification information of the Captains. This may include
collection of Information such as Captain history or criminal records
(where permitted by law), and right to work. This information may
also be collected by TPSP on the Company's behalf.
4.1.2.5. Other Apps: In case you sign up as a Captain or Rider, enable
features that require Ryedr' access to other applications on your
Device aiming to prevent and detect fraud towards the Customers.
4.1.2.6. Other Information: We collect additional Information you provide
when you correspond with Ryedr for customer support or report
problems for troubleshooting. We also collect Information that you
may submit electronically such as when you use in-app messaging,
post on any message boards, provide ratings, reviews, or comments.
In case you refer a friend, we may also collect, store, and use the
name and contact information of your friend to promote our Services.
4.2. Restrictions on uploading or sharing information:
In addition to the foregoing, you will not upload, display, share, host, publish
or transmit any information that:
4.2.1. Harmful, offensive, harassing, obscene, pornographic, invasive of
another's privacy, hateful, racially or ethnically objectionable,
disparaging, relating to or encouraging money laundering or gambling, or
an online game that causes user harm, or otherwise unlawful in any
manner whatsoever, or promoting enmity between different groups on the
grounds of religion or caste with the intent to incite violence;
4.2.2. Deceives or misleads the addressee about the origin of such messages, or
communicates any misinformation or information which is patently false
and untrue or misleading in nature
4.2.3. Threatens the unity, integrity, defence, security or sovereignty of India,
friendly relations with foreign states, or public order or causes incitement
to the commission of any cognizable offence or prevents investigation of
any offence or is insulting any other nation.
4.3. Information collected through Your access and use of the App:
4.3.1. Transaction Information: We collect transaction Information such as
trip details, pick-up and drop-off addresses, distance travelled, payment
transaction information (subject to Applicable Laws), etc.
4.3.2. Location data: Captains and Riders - Ryedr collects location data when
the Ryedr App is running in the foreground (app is open and on-screen)
or background (app is not in use) in your mobile device. For Captains,
Ryedr collects location data only when the Captains have enabled the
icon "On-Duty" on the Ryedr App.
4.3.3. Usage Information: We, our TPSP and the Rider may use a variety of
technologies that automatically (or passively) collect certain Information
whenever you visit or interact with the Ryedr Platform for obtaining the
Services ("Usage Information"). This Usage Information may include the
browser that you are using, the URL that referred you to our Services, all
of the areas within our Services that you visit, and the time of day,
searches and search results, or usage behaviour on the Ryedr App, etc.
4.3.4. Health related Information: If you are a Captain, we may collect certain
health related Information and declarations such as body temperature,
symptoms, vaccination status and other health conditions.
4.3.5. Device Information: We collect Information by ourselves or through
integration with third-party applications which consists of technical
information and aggregated usage information, and may contain, among
other things, Device Identifier of your Device, your preferred language
and country site, manufacturer, software, and model of your Device,
Device type, operating systems and versions, your geolocation, mobile
network data, screens you have visited, your touch gestures performed in
your Ryedr App, your scrolling activity, and any other actions you have
performed during your use of Ryedr App, etc., to enhance user interface
and experience on Ryedr Platform, facilitate the provision of software
updates, product support and other services to you, etc. Any sensitive
information about other programs that you are running on your Device,
passwords, and activity across other applications are not collected and all
the sensitive information are masked.
4.3.6. SMS/Text Messages: We may collect data from SMS/ text messages
upon receiving Device access permissions from you for the purposes of
(i) issuing and receiving one-time passwords and other device
verification, and (ii) automatically filling verification details during
financial transactions, either through us or a TPSP, in accordance with
Applicable Laws. We do not share or transfer SMS/ text message data to
any third party other than as provided under this Policy.
4.3.7. Call details: If you are a Rider or a Captain, we will, additionally, record
your calls with us made from the Device used to provide Services and
related call details.
4.3.8. Other Information: We collect Information about how you interact with
the Ryedr App and any of our web sites to which the Ryedr App links,
such as how many times you use a specific part of the Ryedr App over a
given time period, the amount of time you spend using the Ryedr App ,
how often you use the Ryedr App, actions you take in the Ryedr App and
how you engage with the Ryedr App, etc.
4.3.9. Cookies: Usage Information may be collected using a cookie. If you do
not want information to be collected through the use of cookies, your
browser / app settings allow you to deny or accept the use of cookies.
Cookies can be disabled or controlled by setting a preference within your
web browser or on your Device. If you choose to disable cookies or flash
cookies on your Device, some features of the Services may not function
properly or we may not be able to customize the delivery of information
to you. The Company cannot control the use of cookies (or the resulting
information) by third parties, and use of third-party cookies is not covered
by our Policy.
4.4. Information We receive from Third-parties:
We may, from time to time, collect Information about you through Ryedr
Platform or while availing the Services and collect Information from our
affiliates or third parties / TPSPs such as technical sub-contractors, business
partners, analytics providers, search information providers, payment service
providers, etc., and also from publicly available sources such as commercially
available marketing lists, social networks and other related media.
5. PURPOSE OF COLLECTION AND USE OF INFORMATION
Our primary goal in collecting your Information is to provide you with an
enhanced experience when using the Services. We may use your Information
we collect in accordance with this Policy for the following purposes:
5.1. Access and Account Management:
5.1.1. To enable you to access and use the Ryedr Platform and Services.
5.1.2. To verify your identity, eligibility, and/or legal capacity under applicable
law to use or provide Services through the Ryedr Platform.
5.1.3. To send you verification communications (such as welcome emails/SMS,
username and password confirmation, or one-time passwords).
5.1.4. To deliver administrative notices, alerts, and service-related
announcements, including information on temporary suspensions,
maintenance, or policy changes.
5.2. Service Delivery and Operations:
5.2.1. To provide the correct app version depending on your Device type, enable
functionality, troubleshoot errors/bugs, and improve usability.
5.2.2. To administer the Ryedr Platform, including server diagnostics and
performance analysis.
5.2.3. To provide your Personal Information (such as name, pickup address, and
contact number) to the relevant Captain or Rider for completion of a
Service Request.
5.2.4. If you are a Captain, to use geo-location information (when "On-Duty"
mode is active) to allocate Service Requests, enable Rider tracking, and
ensure Rider safety.
5.2.5. If you are a Captain, to share your name, vehicle number, driving licence
number, phone number, and/or profile picture (where applicable) with
Riders to provide the Services.
5.3. User Experience and Engagement:
5.3.1. To monitor usage patterns, feature adoption, trip history, and service
ratings, and to improve or customise the Platform and Services.
5.3.2. To enhance user experience through personalisation, including
customised content, offers, and recommendations.
5.3.3. To provide relevant rewards, discounts, or promotional benefits based on
your consumption patterns.
5.3.4. To enable participation in contests, sweepstakes, surveys, or promotions
(whether offered by us or third parties).
5.4. Communication and Marketing:
5.4.1. To contact you with information regarding your use of the Services,
including updates, changes, or enhancements.
5.4.2. To send newsletters, promotional materials, or offers on behalf of Ryedr
or third parties, subject to your consent.
5.4.3. To share Information with affiliates or authorised third parties (on a strict
need-to-know basis) to facilitate provision of Services or limited internal
business purposes.
5.4.4. Where you access the Services through an employer, partner, or thirdparty
offering discounts/promotions, to share your Information with such
third party for their limited internal business purposes.
5.5. Safety, Security, and Compliance:
5.5.1. To prevent, detect, and investigate violations of this Policy, our Terms
and Conditions, or applicable law.
5.5.2. To identify and respond to fraud, money laundering, abuse, security
breaches, cyberattacks, or other criminal or harmful activities.
5.5.3. To enforce our contractual rights, resolve disputes, and protect the safety
of users and the integrity of the Platform.
5.5.4. To comply with applicable laws, regulatory requirements, government or
judicial directions, or contractual obligations.
5.6. General and Residual Purposes:
5.6.1. To perform internal business functions, data analytics, and service
optimisation.
5.6.2. To fulfil any other purpose for which you provide Information, or any
purpose disclosed at the time of collection, subject to your consent.
5.6.3. For any other lawful purpose consistent with this Policy.
6. DISCLOSURE OF INFORMATION TO THIRD PARTIES
We do not sell, share, rent or trade the information we have collected about
you, other than as disclosed within this Policy or at the time you provide your
Information. Following are the situations when Information may be shared:
6.1. When You agree to share information with Third Parties:
6.1.1. You may opt to receive information and/or marketing offers directly from
third parties when you access third party links on the Ryedr App. If you
do agree to have your Personal Information shared, your Personal
Information will be disclosed to such third parties and all Information you
disclose will be subject to the privacy policy and practices of such third
parties. We are not responsible for the privacy policies and practices of
such third parties and, therefore, you should review the privacy policies
and practices of such third parties prior to agreeing to receive such
information from them. If you later decide that you no longer want to
receive communication from a third party, you will need to contact that
third party directly.
6.2. Third-Parties providing services on Our behalf:
6.2.1. We may share the Information you provide with our TPSPs, business
partners, and agents. Please refer to such third-party's privacy policy for
more details before using their services on the Ryedr App.
6.2.2. We use TPSPs to facilitate our Services, provide or perform certain
aspects of the Services on our behalf - such as host the Services, design
and/or operate the Services' features, track the Services' analytics,
process payments, engage in anti-fraud and security measures, perform
background and identity verification, run criminal record checks, provide
customer support, provide geo-location information to Captains /Riders,
enable us to send you special offers, host our job application form,
perform technical services (e.g., without limitation, maintenance services,
database management, web analytics and improvement of the Services'
features), or perform other administrative services. These third parties
will have access to Information, including Personal Information to only
carry out the services they are performing for you or for us. We will
require each of these TPSPs to ensure the same level of data protection as
us and impose contractual obligations not to disclose or use Personal
Information for any other purpose.
6.2.3. TPSPs providing analytics related services may set and access their own
cookies, web beacons and embedded scripts on your Device and they may
otherwise collect or have access to Information about you.
6.2.4. We use a third-party hosting provider who hosts our support section of
our website. Information collected within this section of our website by
such TPSP is governed by our Policy.
6.3. CO-BRANDED SERVICES
6.3.1. Certain aspects of the Services may be provided to you in association
with third parties ("Co-Branded Services") such as credit houses, loan
providers, sponsors and charities, and may require you to disclose
Information including Personal Information to them. Such Co-Branded
Services will identify the third party. If you elect to register for products
and/or services through the Co-Branded Services, you shall have deemed
to have consented to providing your Information to both us and the third
party. Further, if you sign-in to a Co-Branded Service with a username
and password obtained through our Services, your Personal Information
may be disclosed to the identified third parties for that Co-Branded
Service and will be subject to their privacy policies and practices.
6.4. CONTESTS AND PROMOTIONS
6.4.1. We may offer Promotions through the Services that may require
registration. By participating in a Promotion, you are agreeing to the
official rules that govern that Promotion, which may contain specific
requirements of you, including, allowing the sponsor of the Promotion to
use your name, voice and/or likeness in advertising or marketing
associated with the Promotion. If you choose to enter a Promotion, you
agree that your Personal Information may be disclosed to third parties or
the public in connection with the administration of such Promotion,
including, in connection with winner selection, prize fulfilment, and as
required by law or permitted by the Promotion's official rules, such as on
a winners list.
6.5. ADMINISTRATIVE AND LEGAL REASONS
6.5.1. We cooperate with Government and law enforcement officials and private
parties to enforce and comply with the Applicable Laws. Thus, we may
access, use, preserve, transfer and disclose your information (including
Personal Information, IP address, Device Information or geo-location
data), to government or law enforcement officials or private parties as we
reasonably determine is necessary and appropriate: (i) to satisfy any
Applicable Law, regulation, subpoenas, Governmental requests or legal
process; (ii) to protect and/or defend the terms and conditions applicable
to use of the Ryedr App or the Services, including investigation of
potential violations thereof; (iii) to protect the safety, rights, property or
security of the Company, our Services or any third party; (iv) to protect
the safety of the public for any reason; (v) to detect, prevent or otherwise
address fraud, security or technical issues; and /or (vi) to prevent or stop
activity we may consider to be, or to pose a risk of being, an illegal,
unethical, or legally actionable activity.
6.6. AFFILIATES AND BUSINESS TRANSFER
6.6.1. We may share your Information, including your Personal Information and
Usage Information with our parent, subsidiaries and affiliates for internal
reasons, including business and operational purposes. We also reserve the
right to disclose and transfer all such information: (i) to a subsequent
owner, co-owner or operator of the Services or applicable database; or (ii)
in connection with a corporate merger, consolidation, restructuring, the
sale of substantially all of our membership interests and/or assets or other
corporate change, including, during the course of any due diligence
process.
6.7. MARKET STUDY AND OTHER BENEFITS
6.7.1. We may share your information, including your Personal Information and
Usage Information with third parties for any purpose, including but not
limited to undertaking market research/ study, conduct data analysis,
determine and customize product or service offerings, to improve the
products or Services or to make any other benefits/products/ services
available to you.
6.8. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY
SERVICES
6.8.1. The Services may contain content that is supplied by a third party, and
those third parties may collect website usage information and your Device
Identifier when web pages from any online or mobile Services are served
to your browser. In addition, when you are using the Services, you may
be directed to other sites or applications that are operated and controlled
by third parties that we do not control, in which case our Policy will no
longer apply. We are not responsible for the privacy practices employed
by any of these third parties. For example, if you click on a banner
advertisement, the click may take you away from Ryedr App onto a
different web site. These other web sites may send their own cookies to
you, independently collect data or solicit Information and may or may not
have their own published privacy policies.
6.8.2. Information (including Personal Information) may be collected by thirdparties
if there is content from the Ryedr App that you specifically and
knowingly upload to, share with or transmit to an email recipient, online
community, website, or to the public, e.g. uploaded photos, posted
reviews or comments, or information about you or your ride or booking
that you choose to share with others through features which may be
provided on our Services. This uploaded, shared, or transmitted content
will also be subject to the privacy policy of the email, online community
website, social media or other platform to which you upload, share or
transmit the content. We are not responsible for the privacy practices
employed by any of these third parties.
6.8.3. Our online and mobile Services may include social media features, such
as the Facebook Like button, and widgets such as a "Share This" button,
or interactive mini-programs that run on Ryedr App. These features may
collect Information including your IP address, photograph, which page
you are visiting on our online or mobile Services, and may set a cookie to
enable the feature to function properly. Social media features and widgets
are either hosted by a third party or hosted directly on our online Services
and/or Ryedr Platform. Your interactions with these features and widgets
are governed by the privacy policy of the company providing them and
we will not be responsible or liable for any acts or omissions of such third
parties.
6.8.4. In particular, remember that certain third-parties may be located in or
have facilities that are located in a different jurisdiction, hence, if you
elect to proceed with a transaction that involves the services of a thirdparty
service provider, then your information may become subject to the
laws of the jurisdiction(s) in which such service provider is, or its
facilities are located. We encourage you to note when you leave web
pages or links controlled by Ryedr App/ Services and to read the privacy
statements of all third party web sites or applications before submitting
any Information to such third parties. We will not be liable for any acts or
omissions of the third-party service providers.
7. INFORMATION COLLECTED BY CAPTAINS AND RIDERS
7.1. This Policy does not extend to any Information exchanged directly between
Captains and Riders during or in connection with the provision of
transportation services, and Ryedr shall not be responsible for such usage.
8. CHANGE OF INFORMATION AND TERMINATION OF ACCOUNT
8.1. You are responsible for maintaining the accuracy of the Information you
submit to us, such as your contact information provided as part of account
registration.
8.2. If your Personal Information or Information you provide to us changes, or if
you no longer desire our Services, you may correct, delete inaccuracies, or
amend information by making the change on our member information page or
by contacting us through the email address mentioned on Ryedr Platform, or
contacting the Grievance Officer. We will make good faith efforts to make
requested changes in our then active databases as soon as reasonably
practicable.
8.3. You may also cancel or modify the communications that you have elected to
receive from Ryedr by following the instructions contained within an e-mail
or by logging into your user account and changing your communication
preferences.
8.4. If upon modifying or changing the Information earlier provided to Us, we
find it difficult to provide access to our Services to you due to insufficiency/
inaccuracy of the Information, we may, in our sole discretion terminate your
access to the Services by providing you a written notice to this effect on your
registered email address.
8.5. If you wish to cancel your account or request that we no longer use your
Information to provide you services, contact us through email address
mentioned on the trip bill received, the Ryedr Platform or the Grievance
Officer mentioned in this Policy. Please note, we may not be able to provide
some or all of the Services in case you disable access to any of your
Information as described under this Policy.
8.6. We will retain your Information including Personal Information and Usage
Information (including geo-location) for as long as your account with the
Services is active and as needed to provide you services. Even after your
account is terminated, we will retain some of your Information including
Personal Information and Usage Information (including geo-location, trip
history, and transaction history) for a period of 180 days, to resolve disputes,
conclude any activities related to cancellation of an account, investigate, or
prevent fraud and other inappropriate activity related to your account, to
enforce our agreements, or for other business reasons, etc. After completion
of such period, your data may either be deleted from our database or be
anonymized and aggregated, and then may be held by us as long as necessary
for us to provide our Services effectively, but our use of the anonymized data
will be solely for analytic purposes.
9. DATA SECURITY AND RETENTION
9.1. The Information we collect is securely stored within our databases, and we
use standard, industry-wide, commercially reasonable security practices such
as encryption, firewalls and SSL (Secure Socket Layers) for protecting your
Information. However, as effective as encryption technology is, no security
system is impenetrable. We cannot guarantee the security of our databases,
nor can we guarantee that Information you supply won't be intercepted while
being transmitted to us over the Internet or wireless communication, and any
Information you transmit to us, you do at your own risk. We recommend that
you not disclose your password to anyone.
10. PRIVACY OF CHILDREN
10.1. We do not knowingly collect, solicit, or process Information from individuals
under the age of 18 years.
10.2. The use of the Ryedr App and Services is restricted to persons who are
competent to enter into a legally binding contract under Applicable Laws.
10.3. If it comes to our attention that we have inadvertently collected Information
from a person under the age of 18 years, we shall take reasonable steps to
delete such Information from our records at the earliest.
11. CONTACT AND GRIEVANCE REDRESSAL
11.1. If you would like to ask about, make a request relating to, or complain about
how We process your information, please contact or email our grievance
officer, at one of the addresses below.
11.2. Our grievance officer will attempt to expeditiously redress your grievances.
For any request, complain, feedback or grievances, please contact: -
Email: support@ryedr.com
Customer Support: support@ryedr.com
Grievance Officer: support@ryedr.com
Corporate Address: C/O PRAKHYAT KUMAR A 3, P C COLONY,
K.Sector, Sampatchak, Patna- 800020, Bihar
12. CHANGES TO THE PRIVACY POLICY
12.1. We reserve the right to update / modify, from time to time, this Policy to
reflect changes to our Information practices. Any changes will be effective
immediately upon the posting of the revised Policy on the Ryedr Platform. If
we make any material changes, we will notify you by email (sent to the email
address specified in your account) or by means of a notice on the Ryedr
App prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
practices. Your use of the Ryedr App or availing the Services after an updated
Policy becomes effective will indicate your acceptance of the updated Policy.
13. JURISDICTION AND GOVERNING LAW
13.1. Governing Law: This Policy, and all data processing activities conducted
under it, shall be governed by and construed in accordance with the laws of
India, including the Information Technology Act, 2000 and the Digital
Personal Data Protection Act, 2023.
13.2. Dispute Resolution: In the event of any dispute, claim, or controversy arising
out of or relating to this Policy, the parties shall first attempt to resolve the
matter amicably through good faith negotiations.
13.3. Arbitration: If the dispute cannot be resolved amicably within thirty (30)
days of written notice, the dispute shall be referred to and finally resolved by
arbitration administered in accordance with the Arbitration and Conciliation
Act, 1996. The seat of arbitration shall be Patna, India, and the proceedings
shall be conducted in English. The arbitration award shall be final and
binding on the parties.
13.4. Courts: Notwithstanding the arbitration clause, any party may approach
courts in Patna for interim relief or urgent equitable remedies pending
arbitration.