RYEDR Agent Privacy Policy

1.1. M/s. Prakydr Tech Private Limited (“Ryedr”, “Company”, “we”, “us”, or “our”) deeply respects the privacy of prospective, applicant, and active Agents, Field Representatives, and Captain Onboarding Associates (“COAs”). This RYEDR Agent Privacy Policy specifically outlines how we collect, process, manage, store, and safeguard the information you provide when you express interest in becoming an Agent or partner with RYEDR.

1.2. Scope of Policy: This policy applies exclusively when you submit your information through RYEDR’s website (https://ryedr.com), recruitment landing pages, digital advertisement lead generation forms (such as Meta / Facebook Lead Ads and Instagram Lead Ads), online application questionnaires, WhatsApp recruitment chats, phone calls, or other official RYEDR Agent onboarding channels.

1.3. Legal Framework: Ryedr acts as the Data Fiduciary in respect of personal data processed under this Policy, in full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the relevant rules framed thereunder.

1.4. Separate from Customer / Captain Policies: This policy is tailored specifically for the Agent recruitment and onboarding workflow. For general riders or registered vehicle captains using our transportation apps, please refer to our separate User Privacy Policy and Captain Terms available on our website.

We collect only such information as is reasonably necessary to assess your enquiry, verify eligibility, contact you regarding the Agent program, and coordinate onboarding. The information we may collect includes:

• Full Name: To address you personally and create your prospective associate profile.
• Mobile / Phone Number: Primary contact number to reach you via phone calls, SMS, or WhatsApp regarding your onboarding enquiry.
• Email Address: If voluntarily provided, used to send program overviews, training schedules, documentation, and formal correspondence.
• City / Location: The city, district, or operational area selected for Agent onboarding (for example: Patna, Begusarai, Barauni, or other operational regions in Bihar and India).
• Voluntarily Provided Onboarding Information: Information you choose to share in response to onboarding questions, such as your current occupation, previous field sales or onboarding experience, daily or weekly availability, or preferred local auto/cab stands and hubs.
• Communication and Preference Information: Your preferred language of communication (such as Hindi or English), convenient times for introductory calls, and notes from interactions with our onboarding coordinators.
• Information Submitted via Enquiries & Support: Queries, feedback, suggestions, or notes submitted during direct communications with RYEDR representatives.
• Technical & Device Information: When you access our websites or digital forms, we may automatically log standard technical data such as your IP address, browser type, device type, operating system, and referral campaign information to ensure form functionality, prevent abuse, and assess advertising performance.

We process the information you submit for legitimate business purposes connected with the RYEDR Agent / COA program, specifically to:

• Contact you regarding Agent onboarding: Initiate contact via phone, SMS, WhatsApp, or email to discuss your interest in joining RYEDR.
• Provide program information: Share detailed information regarding how the Captain Onboarding Associate (COA) program works, daily responsibilities, commission structures, milestone rewards, and regional benefits.
• Verify and process onboarding details: Review your submissions, confirm your operational area, verify your eligibility to act as an onboarding representative, and guide you through the enrollment workflow.
• Coordinate training & orientation: Invite you to online orientation sessions, distribute instructional materials (such as guides on onboarding drivers to the Ryedr Captain app), and provide field guidelines.
• Respond to questions & requests: Address candidate questions, provide support, and assist with any technical or administrative inquiries.
• Improve onboarding processes: Analyze recruitment pipeline trends, evaluate form effectiveness, and improve candidate training and onboarding experience.
• Maintain safety, security & integrity: Detect and prevent duplicate submissions, fraudulent claims, spam, impersonation, or misuse of RYEDR recruitment channels.
• Comply with legal obligations: Satisfy applicable statutory, regulatory, tax, or legal requirements under Indian law.

4.1. Meta / Facebook & Instagram Lead Ads: Prospective Agents frequently discover RYEDR through sponsored advertising campaigns on third-party platforms, particularly Meta Platforms, Inc. (including Facebook and Instagram Lead Ads).

4.2. How Lead Ads Function: When you click on a RYEDR sponsored advertisement on Facebook or Instagram and submit an Instant Form, the personal contact details you approve (such as your full name, phone number, email address, city, and brief onboarding responses) are securely transmitted by Meta to RYEDR’s verified lead intake system.

4.3. Usage of Ad Data: RYEDR receives and uses data collected through Meta Lead Ads strictly for the purposes described in this policy — namely, to contact you regarding the RYEDR Agent opportunity and facilitate your onboarding process.

4.4. Third-Party Platform Policies: Your interaction with third-party social media platforms is governed by their respective privacy policies and terms of service. For information on how Meta collects and manages data on its platforms, please review the Meta Privacy Policy. Submitting a lead form on such platforms is entirely voluntary.

RYEDR handles your personal information with strict confidentiality. We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing firms. We share your information only under the following limited circumstances:

• Service Providers: We engage reputable third-party vendors to assist with technical infrastructure, cloud hosting, customer relationship management (CRM) systems, SMS delivery, WhatsApp Business communication APIs, and customer support. These service providers process data strictly on our behalf under contractual confidentiality and data security obligations.
• Affiliates & Regional Operations: We may share information with internal operational divisions, regional field coordinators, or affiliated entities strictly on a need-to-know basis to manage local Agent onboarding in designated cities (such as Patna, Begusarai, Barauni, etc.).
• Legal & Regulatory Authorities: We may disclose information if required to do so by applicable Indian law, regulation, judicial subpoena, court order, or official request from government law enforcement agencies investigating suspected fraud, illegal activities, or national security matters.
• Business Restructuring: In the event of a merger, acquisition, corporate restructuring, or transfer of business assets, candidate and associate records may be transferred as part of the transaction, subject to the acquiring entity adhering to this Privacy Policy.

6.1. Retention Period: RYEDR retains personal information collected through Agent lead forms only for as long as reasonably necessary to fulfill the recruitment and onboarding purposes outlined in this policy, manage our prospective associate pipeline, maintain an audit log of consent, and satisfy applicable legal, statutory, or audit requirements.

6.2. Active Associates: If you are successfully enrolled as an active RYEDR Agent / COA, your contact and profile information will be maintained for the duration of your contractual association with RYEDR and for a reasonable statutory period thereafter to comply with tax, financial, and regulatory records.

6.3. Unenrolled Inquiries: If you submit an enquiry but do not proceed with onboarding, or if you request that we cease recruitment contact, your personal details will be securely archived or deleted from active outreach lists, or permanently anonymized for internal statistical evaluation.

7.1. Safeguards: We employ commercially reasonable technical, organizational, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encrypted communications (SSL/TLS protocols), firewalls, role-based access restrictions, and secure cloud storage.

7.2. Realistic Acknowledgment: While we exercise diligent care and industry-standard security safeguards, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% impenetrable. Consequently, while we strive to protect your data, any transmission of information to us is at your own risk.

In accordance with the Digital Personal Data Protection Act, 2023 and applicable privacy regulations, you have several rights regarding your personal information:

• Right to Access: You may request confirmation of whether we are processing your personal data and obtain a summary of the personal information we hold about you.
• Right to Correction: You may request that we rectify, complete, or update any inaccurate or outdated information in your profile.
• Right to Deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. Please note that we are not required to delete data if retention is required by applicable law, tax guidelines, or to establish, exercise, or defend legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Inquire & Grievance Redressal: You may contact our designated Grievance Officer regarding any concern about how your data is handled.

To exercise any of these rights, please email us at support@ryedr.com with the subject line “Agent Privacy Rights Request”, clearly specifying your registered phone number and the nature of your request.

9.1. Onboarding Outreach: By submitting an Agent inquiry through our lead forms, Meta Lead Ads, or website, you consent to receive direct communications from RYEDR recruitment coordinators via telephone calls, SMS messages, WhatsApp messages, or emails regarding your application, training sessions, and onboarding updates.

9.2. Opting Out: If at any point you decide you no longer wish to be contacted regarding the Agent program:

• You can inform our coordinator directly during a phone conversation.
• You can reply “STOP” or “UNSUBSCRIBE” to any SMS or WhatsApp message received from us.
• You can send an email to support@ryedr.com requesting to be removed from recruitment follow-ups.

Once an opt-out request is verified, we will prompt your removal from active recruitment outreach lists within a reasonable timeframe.

10.1. Adults Only: The RYEDR Agent and Captain Onboarding Associate program is strictly intended for individuals who are at least 18 years of age and legally competent to enter into contracts under the Indian Contract Act, 1872.

10.2. No Collection from Minors: We do not knowingly solicit, collect, or process personal data from children or minors under 18 years of age for Agent onboarding. If we discover that personal information of a person under the age of 18 has been submitted inadvertently, we will take immediate steps to delete such information from our records.

11.1. Periodic Updates: RYEDR reserves the right to amend, update, or modify this Policy periodically to reflect changes in our operational procedures, technological advancements, or regulatory requirements under Indian law.

11.2. Publication: Any modifications will be effective immediately upon publication on this page (https://ryedr.com/agent-privacy-policy), with an updated “Effective Date” or “Last Updated” date at the top of the policy. We encourage prospective and existing Agents to review this page periodically to stay informed about our privacy practices.