TERMS AND CONDITIONS - RIDER
INTRODUCTION:
This document is an electronic record in terms of Information Technology Act,
2000 and rules thereunder as applicable and the provisions pertaining to
electronic records in various statutes as amended by the Information
Technology Act, 2000. This electronic record is generated by a computer
system and does not require any physical or digital signatures. By clicking on
the “I ACCEPT” button, you are consenting to be bound by these Terms &
Conditions for Rider for using the Platform. PLEASE ENSURE THAT YOU
READ AND UNDERSTAND ALL THESE TERMS & CONDITIONS
BEFORE YOU USE THE SERVICE OF THE PLATFORM, AS YOU SHALL
BE BOUND BY ALL THE TERMS & CONDITIONS CONTAINED
HEREIN upon clicking on the “I ACCEPT” button. If You do not accept any of
the Terms & Conditions, then please do not use the Platform or avail any of the
services being provided therein. YOUR AGREEMENT TO THE TERMS &
CONDITIONS SHALL OPERATE AS A BINDING AGREEMENT
BETWEEN YOU AND RYEDR IN RESPECT OF THE SERVICES OF THE
PLATFORM.
Your engagement with Ryedr to use the services of the Platform are subject to
your acceptance of these Terms & Conditions. Ryedr reserves the right, at its
sole discretion, to change, modify, add or remove these Terms & Conditions, in
part or in whole, at any time, without prior notice to You. It is your
responsibility and duty to check the Terms & Conditions periodically for
changes. Your continued use of the Platform following the posting of changes
will mean that You accept and agree to the changes. As long as You comply
with these Terms & Conditions, Ryedr grants You a personal, non-exclusive,
non-transferable, limited privilege to enter and use the service on the Platform.
1. DEFINITIONS
All of the defined and capitalized terms in these Terms & Conditions for Rider/
User (T&C) will have the meaning assigned to them herein below:
- “Account” means the account created by the User on the Platform after
successful registration, which enables the User to access the Services.
- “Device” means any device including but not limited to smartphones,
tablets, desktop computers, or laptops used to access or interact with the
Platform.
- “Captain” shall mean and include such individual and/or the independent
third-party service provider who accepts the Service Request made by the
User through the Platform and provides the Transportation Services to the
User.
- “Cancellation Fee” shall mean the fare payable by the Rider towards
cancellation of a booking made by a Rider.
- “Effective Cancellation Date” is the date on which the cancellation request
is confirmed and processed by the Company.
- “Information” includes, but is not limited to, any personal data, sensitive
personal data or information, or any other details provided by the User or
collected in accordance with the Privacy Policy of the Company.
- “Platform” means the website (https://ryedr.com) and/or the Ryedr mobile
application made available by the Company, which enables the User to
access and use the Services.
- “Services” means the facilitation of Transportation Services by the
Company through the Platform, including but not limited to forwarding the
User’s Service Requests to Captains and providing such other services as
may be made available by the Company on the Platform from time to time.
- “Service Request” means the booking request made by the User through
the Platform for availing Transportation Services from a Captain.
- “Service Types” include: (i) Daily Ride: Point A to Point B rides; (ii)
Rental Ride: Hourly package-based local ride; and (iii) Outstation Ride:
Intercity or long-distance travel with return or one-way options.
- “Subscription” refers to the fee-based plan that provides Customers with
benefits such as ride discounts, priority booking, zero surge, or promotional
offers.
- “Refund” refers to the return of a portion or full amount of the Subscription
fee under qualifying conditions.
- “Ryedr” or “Ryedr Cab Partner” or “We” or “Us” or “Our” or
“Company” shall mean Prakydr Tech Pvt. Ltd., a company incorporated
under the Companies Act 2013, and having its registered office at 7HF-8/2,
C/o Dewal Chakraborty, BH Colony, NBCC Tower, Bahadurpur, Patna-
Bihar 800026, which expression shall, unless it be repugnant to the context
or meaning thereof, be deemed to mean and include all its successors,
affiliates and permitted assigns.
- “Terms” means these terms and conditions, including any future
modifications or amendments made by the Company and notified on the
Platform.
- “Transportation Services” means the services provided by a Captain for
transporting the User from one location to another as per the Service
Request.
- “Total Ride Fee” shall include the Fare, the Convenience Fee, Additional
Fee (if any) and the Cancellation Fee (if any), reflected on the Platform and
such other fee, as may be applicable.
- “User” means a rider or person who has an Account on the Platform.
- “Vehicle” shall mean three-wheelers (“Auto”), four-wheelers (“Cab”), and
two-wheelers (“Bikes”).
2. SCOPE OF SERVICES AND FARES
2.1. You w ill be required to pay charges for the S ervices used by you directly to
the Captain. The rates of the Services and any cancellation fee, if applicable,
will be notified on the Platform.
2.2. The Agreement is subject to all prevailing statutory taxes, duties, fees,
charges and/or costs, however denominated, as may be in force and in
connection with any future taxes that may be introduced at any point of time.
2.3. Ryedr shall display an estimated ride fare range based on market rates that
apply to the route and approximate distance on the Platform which you may
use as guidance for you to quote or accept the ride fare. However, Ryedr
makes no guarantee or warranty with respect to the accuracy or reliability of
the ride fare displayed and is merely provided for guidance.
2.4. Ryedr provides the following services and fares:
2.4.1. DAILY RIDE:
2.4.1.1. Point-to-point rides within a given city.
2.4.1.2. Ryedr shall charge Convenience Fee or Access Fee for the Service which
shall be determined and amended at the sole and absolute discretion of
Ryedr. The Convenience Fee or Access Fee (if any) shall be payable by
you to Ryedr and shall be informed to you before you begin your ride.
2.4.1.3. Total ride fee may comprise one or more of the following components
that shall be levied to the ride based on various parameters including but
not limited to distance travelled, time taken for the ride, city in which the
ride is hailed, time of the day, availability of Captains nearby –
2.4.1.3.1. Minimum fare
2.4.1.3.2. Base fare
2.4.1.3.3. Per kilometer fare (based on the total distance of the ride)
2.4.1.3.4. Per minute charges (based on the time taken to complete the ride)
2.4.1.3.5. Surge charges (when applicable, additional charge applied in the
situation where the demand is more than the available supply.)
2.4.1.3.6. Past dues (if any);
3. USER ELIGIBILITY
In relation to your use and access of the Platform or for availing the Services,
you represent, warrant, and provide the following undertakings:
3.1. For the purposes of registration/creation of an Account on the Platform, you
confirm that you are 18 years of age.
3.2. The Service is not available for use by persons under the age of 18.
3.3. For the purpose of registration you shall provide the present, valid, true and
accurate name, email ID, phone number and such other Information as may
be required by Ryedr from the User from time to time for registration on the
Application.
3.4. You are not restricted by any legal, regulatory, judicial, quasi-judicial or other
authority, to access the Platform or avail the Services, including to enter into
transactions contemplated for availing the Services.
3.5. We reserve the right to terminate, suspend, or limit access to the Services in
the event we are unable to obtain or verify this Information. If you create
more than one account per User, Ryedr has the right to terminate such
accounts.
3.6. When you provide any Information to Ryedr, you agree to provide only true,
accurate, current and complete Information. You understand and acknowledge
that the responsibility to provide correct Information, including the contact
information, bank account details, etc., as required in connection with the
Services, lies solely with you. You must take all caution to ensure that there
are no mistakes and errors in the Information you provide.
4. BOOKING AND RIDE USAGE
4.1. You m ust register on the P latform and create an account on the P latform
(“Your Account”) by providing accurate Information as sought during the
registration process. You are solely responsible for maintaining the
confidentiality of your credentials (username, password, etc.) provided upon
registration and the Company is not liable for any loss you may incur as a
result of someone else using Your Account, either with or without your
knowledge.
4.2. Your A ccount cannot be transferred, assigned, or sold to a third party.
4.3. You agree to accept responsibility for all activities that occur in or from your
Account. You agree to establish reasonable security procedures and controls
to limit access to the password or other identifying information of your
Account to unauthorized individuals, which includes choosing passwords and
other credentials in a manner that will protect the security of your
Information. Your credentials include your username and password to Your
Account and to any third-party account you have used to login to Your
Account.
4.4. You agree to inform us im m ediately if you have any reason to believe that
your login credentials have become known to anyone else, or if the password
or Your Account is being or is likely to be used in any unauthorized manner.
4.5. Ryedr will not be liable for any breach of security or unauthorized use of
Your A ccount.
4.6. Ryedr shall, upon receiving the booking request from You, proceed to confirm
or decline the booking based on the availability of Captains at the pickup time
and location , which shall be informed to You vide the application or SMS or
email. In the event the booking is confirmed, You shall check the booking
details including but not limited to pick up time and pick up place, and if
there is incorrect detail, the same needs to be informed to us immediately.
4.7. Upon confirmation of booking, a One Time Pin (OTP) shall be provided on
the Application, which shall be further shared by the User with the Captain. In
the event that the User does not provide OTP to the Captain, Captain shall not
be responsible for not starting on the services.
4.8. For the avoidance of doubt, it is clarified that the Company itself does not
provide the Transportation Services and only facilitates these services through
the Platform. It is the Captain who is responsible for rendering the
Transportation Services to you.
4.9. At the end of the trip for the Transportation Services, the Company will
facilitate for you to receive a copy of the invoice from the Company on your
registered e-mail account with the Company.
5. CANCELLATION POLICY AND REFUNDS
Ryedr may levy extra cancellation charges in connection with the services in
the following events:
5.1. User cancellation
5.1.1. If the User cancels before Captain is assigned, no charges shall be
applicable.
5.1.2. If the User cancels after Captain is assigned or route: ₹50 or 10% of the
estimated fare, whichever is higher fee shall be applicable
5.1.3. If the User cancels after OTP is shared or Captain reaches location: a
cancellation fee of ₹50 or 10% of the estimated fare, whichever is higher fee
or more depending on ride type, shall be applicable.
5.2. No-show cancellation
5.2.1. If the User fails to show up and provide the OTP to the Captain within 10
minutes of Captain arrival at the pickup location, it is considered a no-show
and applicable cancellation fee applies.
5.3. Ryedr cancellation
5.3.1. Ryedr may cancel a ride if no Captain is available or in case of emergency.
No charges shall be applied to the Customer in this case.
5.3.2. Refund requests must be raised within 72 hours of the ride.
5.3.3. Refunds for overcharges or failed rides will be processed within 7–10
working days.
6. RATINGS AND FEEDBACK
6.1. Users may rate Captains and provide feedback on the Services through the
Ryedr Platform.
6.2. Repeated low ratings, abusive, or fraudulent use of the feedback system may
result in account restrictions, suspension, or termination at the discretion of
Ryedr.
7. USER CONDUCT
In relation to your use and access of the Platform or for availing the Services,
you represent, warrant, and provide the following undertakings:
7.1. You w ill treat the Captain with respect and not cause damage to their Vehicle
or engage in any unlawful, threatening, harassing, abusive behaviour or
activity whilst using their Vehicle.
7.2. You w ill not im pair the proper operation of the P latform and you w ill not use
any device, software, routine, file or other tool or technology, which includes
any viruses, trojan horses, worms, time bombs or cancelbots, intended to
damage, interfere with or affect functionality or operation of the Platform or
the Services, to surreptitiously intercept or expropriate any system, data or
information in connection with the Services or as hosted/available on the
Platform, or to affect the operation of any other websites or the internet;
7.3. You w ill not indulge in any fraudulent activities including, but not lim ited to
intentionally falsifying Information, create dummy/duplicate accounts for
fraudulent purposes, manipulate the settings on a phone/Device to prevent or
impair the proper functioning of the Platform, abuse promotions and/or not
use them for their intended purpose, dispute charges for fraudulent or
illegitimate reasons, falsify documents, records, or other data for fraudulent
purposes, or any other activity which is in contravention of applicable laws, is
in violation of these Terms, or is not intended or permitted under these Terms;
and
7.4. You w ill use the S ervices for law ful purposes and in com pliance w ith
applicable laws, and refrain from doing anything which we reasonably
believe to be disreputable or capable of damaging our reputation and will
comply with all applicable laws of India.
7.5. We will not be responsible to verify the accuracy of the Information provided
by you.
7.6. We reserve the right to terminate, suspend, or limit access to the Services in
the event of any violation.
8. SAFETY & SUPPORT
8.1. All transportation services are GPS-tracked in real-time.
8.2. SOS panic button is available for emergencies and maybe be used via the
Application.
8.3. Masked calling system is used, where in the phone number of the User is not
visible to the Captain, for privacy.
8.4. Any opinions, issues, or suggestion regarding the Platform and / or Services
can be provided / resolved by reaching out to the customer care number or
email mentioned below.
a) Support Email: support@ryedr.com
b) Helpline: To be shared
c) Grievance Officer: Shivani Kumari
d) E-mail: support@ryedr.com
e) Registered Office: C/o PRAKHYAT KUMAR A-3, P C Colony, K
Sector, Sampatchak, Patna, Bihar – 800020.
f) Corporate Office: C/o PRAKHYAT KUMAR A-3, P C Colony, K
Sector, Sampatchak, Patna, Bihar - 800020.
9. LIMITATION OF LIABILITY
9.1. Ryedr bears no responsibility and liability for delays and losses suffered by
You or caused to You as a consequence of the breakdow n of the Vehicle,
and/or traffic and/or weather and/or the substitute Vehicle. You must book
Your R ide after taking into account the check-in time, traffic and weather
conditions, political rallies, natural calamities, traffic barricades, car
breakdowns and other unexpected delays.
9.2. Ryedr shall not be liable for You missing trains/flights/events or delays etc. as
the Service is dependent on many factors not in Ryedr’s control.
9.3. Ryedr shall not be liable for any damages resulting from the use of or
inability to use the Platform, including damages caused by wrong usage of the
Platform, error in call center number, network issues, malware, viruses or any
incorrectness or incompleteness of the Information or the or Application.
9.4. You shall take full responsibility of Your item s and luggage. In case of lost
items inside the Vehicle during the journey, Ryedr will try to locate the items
on a “best-effort” basis but is not responsible for the same in case of loss or
damage to the same.
9.5. If You leave any goods in the Vehicle or have any complaint in respect of the
Services or the use of the Vehicle, you have to inform Ryedr of the same in
writing within 24 (twenty-four) hours of using the Vehicle or the Services of
Ryedr.
9.6. The Company is not responsible for the behaviour, actions, or inactions of
Captain or quality of Vehicle which may be provided to you. Any contract for
the provision of Vehicle and/or for the Services is exclusively between you
and the Captain and the Company is not a party to the same.
10. TERMS OF TERMINATION
10.1. Ryedr is entitled to terminate your access to the Platform at all times and with
immediate effect (by disabling your use of the Platform and the Service) if
you: (a) violate or breach any term of these Terms, or (b) in the opinion of
the Company, misuse of the Platform or the Service, or (c) if there is reason to
believe that the account is used fraudulently.
10.2. The Company’s failure to insist upon or enforce your strict compliance with
these Terms will not constitute a waiver of any of the Company’s rights.
11. AMENDMENTS
11.1. The Company may change these Terms from time to time. If the Company
makes any changes to these Terms that it deems to be material, the Company
will make a reasonable effort to inform you of such changes, but it is your
responsibility to review the Terms posted to the Platform from time to time to
see if it has been changed.
11.2. The updated version of these Terms will supersede the previous version and
such updated version will be immediately effective upon being posted on the
Platform. The continued use of the Platform following the notification of
modification of the Terms or after being updated on the Platform will be
construed to mean the acceptance of the said modified Terms.
12. GOVERNING LAW AND DISPUTE RESOLUTION
12.1. This Agreement is governed by the laws of India.
12.2. All disputes arising out of or in relation to this Agreement will be settled
amicably by the parties. In the event, no amicable settlement is arrived at
within a period of 15 (fifteen) days from the date of first initiation of the
dispute by one party to other, the parties will resolve the dispute by means of
arbitration pursuant to the Arbitration and Conciliation Act, 1996.
12.3. The arbitration proceedings will be conducted by an arbitral tribunal
comprising of a sole arbitrator appointed by Ryedr.
12.4. The decision and award determined by such arbitration will be final and
binding upon the Parties.
12.5. The arbitration proceedings shall be conducted in English and the venue and
seat of the arbitration shall be Patna. The arbitrator shall pass a reasoned
award in writing within six (6) months of the date of the appointment of the
presiding arbitrator.
12.6. The present clause shall survive the termination or expiry of this Agreement.